1. Information We Collect
To provide our platform features and process your virtual product top-up requests, we collect the following information:
- Account & Profile Information: When you register on our site, we collect your username, email address, and basic profile details.
- Top-Up & Delivery Data: To deliver recharge services accurately, we collect necessary game/service identifiers, such as your User ID, Game ID, Server Name, or associated account handles.
- Order History & Anti-Fraud Logs: Transaction IDs, purchase timestamps, items/amounts purchased, and your IP address are collected to manage customer support, fulfill orders, and prevent fraudulent activities.
- Comments & Communications: If you leave comments or contact us, we collect the data entered into the form, along with your IP address and browser agent string to assist in spam detection.
2. Account Security & Password Hashing
We take your account and credentials security very seriously:
- Password Hashing: We never store your user account passwords in plain text. All passwords are encrypted using strong, irreversible cryptographic hashing algorithms (specifically, WordPress’s standard salted phpass/bcrypt framework). Neither our administrators nor any unauthorized third parties can read your actual password.
- Temporary Login Credentials: For top-up services that require temporary account access, we strictly use the information solely for fulfilling your order. We strongly advise changing your login credentials immediately once the top-up completion notification is received.
3. Payment Security & Third-Party Processing
- Zero Financial Data Storage: All payments are processed through trusted, PCI-DSS compliant third-party payment gateways (e.g., PayPal, Stripe, credit card processors). We do NOT store, process, or hold any sensitive payment data (such as full credit card numbers, CVV codes, or bank account credentials) on our servers.
- Reporting to Payment Gateways: To prevent unauthorized transactions and ensure regulatory compliance, we may transmit necessary order metadata (such as Order ID, IP address, device details, and fulfillment proof) to payment gateway partners in accordance with standard verification protocols.
4. Email Marketing & Promotional Communications
By creating an account or placing an order on our platform, you agree that we may occasionally send you:
- Essential order notifications, digital receipts, and security updates.
- Promotional offers, sales announcements, discount codes, and marketing newsletters related to our services.
Opt-Out Choice: You can stop receiving promotional communications at any time by clicking the “Unsubscribe” link at the bottom of any marketing email, or by contacting our support team.
5. Cookies and Tracking Technologies
Like most interactive websites, we use cookies to improve your user experience:
- Authentication Cookies: These maintain your logged-in session and save screen display preferences.
- Functional Cookies: These remember your cart items and settings while navigating through the checkout process.
You can choose to disable cookies through your browser settings, though some parts of our site may not function properly as a result.
6. Data Retention & User Rights (GDPR / CCPA)
- Order Records: We retain order metadata indefinitely to resolve transaction disputes, fulfill chargeback defense requirements, and meet accounting standards.
- User Profile Data: Registered users can view, edit, or delete their personal information at any time (except for changing their username) within their account settings.
- Your Rights: Depending on your jurisdiction, you have the right to request access to, correction of, or deletion of your personal data held by us.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
TEL:+852 51006193